Delivery & Returns Policy.

Last Updated: 15th July 2025

At Tan Genies, we’re committed to getting your glow to you quickly and safely. We partner with trusted couriers Royal Mail and DPD to deliver both UK and international orders with speed and care.

UK Delivery

  • Free Next Working Day Delivery on all UK orders

  • Orders placed before 3PM (GMT) Monday–Friday are dispatched same day

  • Orders placed after 3PM or on weekends/bank holidays will be dispatched the next working day

All UK orders are tracked, and shipping confirmation will be emailed to you after dispatch.

International Delivery

We ship worldwide using Royal Mail and DPD’s reliable international services.

  • Estimated delivery time: 5–10 working days after dispatch

  • Actual delivery time may vary depending on your location, customs processing, and local postal services

Please note: Any customs duties, taxes, or import charges are the responsibility of the recipient.

Delays & Disruptions

While we always aim to deliver on time, delays may occasionally occur due to:

  • High seasonal volumes (e.g., holiday periods)

  • Customs clearance or international border inspections

  • Weather disruptions or courier-related issues

We appreciate your patience during these rare events. If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll do everything we can to assist.

Order Tracking & Support

Once dispatched, you’ll receive a tracking number via email. If you have any questions or concerns about your delivery, please contact our support team at: info@tangenies.com

At Tan Genies, customer satisfaction and product safety are our top priorities. Due to the nature of our products and for hygiene, health, and safety reasons, we do not accept returns or offer refunds on any items once they have been dispatched.

This policy applies to all products, including nasal sprays, lotions, and other cosmetic or topical items sold through www.tangenies.com.